Refund & Return Policy

Last Updated: March 30, 2026

Welcome to SIXORAA FASHION. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• The item is unused, unwashed, and unworn.
• All original tags and packaging are intact.
• The item is in its original condition without stains, odors, damage, or alterations.
• You provide your order number or proof of purchase.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or personalized products.
• Print-on-Demand (POD) products made specifically after your order is placed.
• Gift cards.
• Clearance, promotional, or final sale items.
• Products damaged due to misuse, improper washing, or normal wear and tear.

3. Damaged, Defective or Incorrect Items

If you receive:

• A damaged product
• A defective product
• The wrong item
• An item with a manufacturing defect

Please contact us within 48 hours of delivery with:

• Your order number
• Clear photographs of the product
• Photographs of the packaging and shipping label

After verification, SIXORAA FASHION will provide a replacement or a full refund at no additional cost.

4. Size Exchanges

Please review our Size Guide carefully before placing your order.

If you ordered the wrong size, exchanges may be offered depending on product availability. Customers are responsible for return shipping costs unless the wrong size was shipped by SIXORAA FASHION.

5. Refund Process

Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method.
• Processing may take 5–10 business days, depending on your payment provider or bank.

Shipping charges (if any) are non-refundable unless the return is due to our error.

6. Order Cancellation

Orders may be cancelled within 12 hours of placement.

Once production or shipping has started, cancellations cannot be accepted for made-to-order or Print-on-Demand products.

7. Return Shipping

If the return is due to:

• Wrong item shipped
• Manufacturing defect
• Damaged product

SIXORAA FASHION will bear the return shipping cost.

For all other approved returns, customers are responsible for return shipping expenses.

8. Return Address

The return address will be provided by our customer support team after your return request has been approved.

Please do not send products back without prior authorization.

9. How to Request a Return

Email us at: sixoraafashion@gmail.com  Please include:

• Order Number
• Customer Name
• Reason for Return
• Photos (if applicable)

Our support team will respond within 1–2 business days.

10. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Email: sixoraafashion@gmail.com

Thank you for shopping with SIXORAA FASHION. We appreciate your trust and look forward to serving you again.