Return and Refund Policy

Return and Refund Policy for SIXORAA FASHION

Effective Date: AUG 2025

At SIXORAA FASHION, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.

1. Return Eligibility

Products may be eligible for return if:

• The return request is made within [7 DAYS] of delivery
• The item is unused, unwashed, and in original condition
• Original tags and packaging are intact
• The item is not damaged due to customer misuse

Proof of purchase or order confirmation may be required.

2. Non-Returnable Items

The following items may not be eligible for return:

• Customized or personalized products
• Innerwear or hygiene-sensitive products
• Clearance or final sale items
• Gift cards or promotional items

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [48 HOURS] of delivery at [sixoraafashion@gmail.com] with:

• Order number
• Photos/videos of the product
• Description of the issue

We will review the request and provide a suitable resolution.

4. Refund Process

Once the returned item is received and inspected, customers will be notified regarding approval or rejection of the refund.

Approved refunds will be processed to the original payment method within [15 days].

Processing time may vary depending on banks or payment providers.

5. Exchange Options

Eligible items may be exchanged for:

• Different size
• Replacement for defective product
• Store credit (if applicable)

Exchange availability depends on stock availability.

6. Return Shipping Costs

Customers may be responsible for return shipping charges unless:

• The item received was defective
• Wrong product was delivered
• The return is approved due to our error

Original shipping charges are generally non-refundable unless otherwise stated.

7. Cancellation Policy

Orders may only be canceled before they are processed or shipped.

Once shipped, cancellations may not be possible.